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Technical Support

If you have an emergency, please call us at (907) 563-3278 instead of using the online options.

Thank you for using our Technical Support page.  Please use this support page only if you experience problems with either Borealis' products or our online service.  If you have general engineering or technical questions, please see our Consulting page for guidelines. 

For our online subscribers and our product customers, technical support is usually free of charge.  However, we may bill for a technical support call if any of the following conditions exists:

  • The support request is not related to a problem or question on our product or service

  • The condition generating the support call is traced to a problem not caused by us

Please Note:  You will be notified if a call is billable, before charges occur.


Technical Support:   Please use our Support Email to send in your request.  Always try to be as clear and precise as possible.  That helps us assign the right person to service your request.  

Or, address written correspondence to:

Borealis Broadband

Attn:  Technical Support

2550 Denali Street, Suite 512

Anchorage, AK  99503

If it's an emergency!   Call us at (907) 563-3278, anytime.  

Billing Rate:

(If Applicable)

  $95 per hour during business hours

$225 per hour after business hours

Please note that some technical support services may already be included in your service package.