Internet Service Terms And Conditions
Welcome to Borealis Broadband ("Borealis"). Borealis provides its Internet Service (the "Service") to you subject to the terms and conditions set forth below. We reserve the right to update these terms and conditions from time to time without notice.
1. ACCEPTANCE OF TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
Additionally, you shall be subject to any posted guidelines or rules applicable to the Service that Borealis provides. All such rules and guidelines are hereby incorporated by reference into the terms and conditions set forth below and form an agreement between the Service and you (the "Agreement"). This means that if you or anyone using the Service violates the terms and conditions, Borealis reserves the right to take appropriate action, including terminating your service with Borealis .
2. DESCRIPTION OF SERVICE
3. REGISTRATION OBLIGATIONS
4. ADDITIONAL ONLINE CHARGES
5. PAYMENT TERMS
6. CONTACT OR INQUIRIES
2550 Denali St, Suite 512
Anchorage AK 99503.
Or see our Contact page for more information.
8. SPAM, Unsolicited Email
Borealis Broadband exercises a Zero Tolerance SPAM policy (the volume sending of unsolicited emails to promote a product, service or idea). Customers are specifically prohibited from sending SPAM emails from or through our systems. Any violation of this policy will result in the immediate termination of the service, with or without prior warning.
Should Borealis decide to warn a customer rather than terminating the service if the customer is in violation of this policy, such action will not remove or infringe the right of Borealis to terminate the service for future violations without notice.
Because general policies may not always account for every situation, Borealis reserves the right to make exceptions to this policy on a case-by-case basis. Any exceptions granted to this policy shall not remove or infringe the right of Borealis to administer this policy in the future.
It is the responsibility of the Customer to provide reasonable access to equipment owned by Borealis Broadband. The Customer will notify Borealis Broadband of any problems with their Internet connection and will also exercise reasonable care for any equipment owned by Borealis and deployed on the Customer premises. The Customer will maintain confidentiality of their password to maintain security of the system.
The equipment provided by Borealis to the customer premises remains property of Borealis Broadband. All equipment provided must be returned to Borealis within 5 days of the termination of service. Borealis reserves the right to upgrade, modify, repair or replace Borealis equipment located at Customer Site at any time, provided that any non-emergency site visits are during normal business hours or at mutually acceptable times.
11. SUBSCRIBER MISCONDUCT; INDEMNITY
You agree not to use the Service to:
Engaging in any of the activities listed above may result in immediate termination of this Agreement.
You acknowledge and agree that Borealis has the right to monitor Content electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or governmental request to operate the Service properly, or to protect itself or its Subscribers. Borealis reserves the right to refuse to post Content or to remove any Content that violates the terms and conditions of Service herein. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on that Content.
12. SUBSCRIBER INFORMATION
a. Credit Inquiries. You authorize Borealis to make inquiries and to receive information about your credit history from others.
b. Information Collection. You agree that Borealis may, from time to time, collect information concerning your use of the Service. Borealis will use such information solely to improve its service offering and will not share such information with other entities unless required to do so by law or court order.
13. CHANGES TO SERVICE
Should the Subscriber’s service requirements or bandwidth usage exceed the limits or guidelines for the class of service purchased, then Borealis reserves the right to adjust the service plan and pricing accordingly, with prior notice to the Subscriber.
Example 1: If a Subscriber purchases a STANDARD service plan, which is subject to oversell, but then utilizes the bandwidth continuously, thereby eliminating the oversell capability, then Borealis reserves the right to change the Subscriber’s service plan and pricing to the equivalent PREMIUM service. See the service plan descriptions for more details.
Example 2: If a Subscriber purchases a STANDARD service plan, but then resells the bandwidth to other individuals or businesses, then Borealis reserves the right to change the Subscriber’s service plan and pricing to the equivalent PREMIUM service. See the service plan descriptions for more details.
In any case, the Subscriber will receive prior notification of any change in Subscriber’s service plan. Subscriber will have the opportunity to either (1) correct the service plan violation or (2) approve the service plan change or (3) terminate this contract according to the TERMINATION AND EXPIRATION provision of this agreement.
14. TERMINATION AND EXPIRATION
Either party may terminate this contract with 30 days advanced notice to the other party unless one or more violations of any provision in this contract have occurred, in which case the termination guidelines in the corresponding provision(s) of this agreement will prevail along with the following:
If the Subscriber terminates this agreement before the scheduled termination date, then the Subscriber will be liable for 50% of the remaining payments from the actual termination date to the scheduled termination date of this agreement.
If Borealis terminates this agreement because of an uncorrected Subscriber violation of any of the provisions in this agreement, then the Subscriber will be liable for 50% of the remaining payments from the actual termination date to the scheduled termination date of this agreement.
If Borealis terminates this agreement while the Subscriber is in good standing and is not due to any violations in the provisions of this agreement, then the Subscriber is liable for none of the remaining balance of payments to the scheduled termination date of this agreement.
15. LIMITED WARRANTY
a. Eavesdropping. Borealis' transmission facilities are used by numerous Service subscribers. Because of this, there is a risk that you could be subject to "eavesdropping." This means that other Service subscribers may be able to access and/or monitor your use of the Service. This risk of eavesdropping exists not only with wired or wireless transmission facilities, but also on the Internet and other services to which access is provided by Borealis as part of the Service. Because of this risk, any sensitive or confidential information (such as credit card numbers or other personal information, financial information, medical information or trade secrets) sent by you is sent at your sole risk and Borealis shall have no liability whatsoever for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to such actions by you.
b. Server Setup. You should be aware that when using the Service to access the Internet or any other online service, there are certain applications, such as FTP (File Transfer Protocol) server and HTTP (Hyper Text Transfer Protocol) server, which may be used to allow other Service users and Internet users to gain access to your computer. If you choose to run such applications, you should take the appropriate security measures. Neither Borealis nor any of its respective affiliates, subcontractors, employees or agents shall have any liability whatsoever for any claims, losses, actions, damages, suits or proceedings resulting from, arising out of or otherwise relating to the use of such applications by you, including, without limitation, damages resulting from others accessing your computer.
17. LIMITATION OF LIABILITY
a. any direct, indirect, incidental, special, punitive or consequential losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries (including death), resulting directly or indirectly out of, or otherwise arising in connection with, the use of the Service by you including, without limitation, any damage resulting from or arising out of your reliance on or use of the Service, or the mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, non-deliveries, misdeliveries, transmission, or any failure of performance of the Service; and
b. any losses, claims, damages, expenses, liabilities or costs (including legal fees) resulting directly or indirectly out of, or otherwise arising in connection with any allegation, claim, suit or other proceeding based upon a contention that the use of the Service by you on a third party infringes the copyright, patent, trademark, trade secret, confidentiality, privacy, or other intellectual property rights or contractual rights of any third party.
c. The limitations set forth in this Section 17 apply to the acts, omissions, negligence and gross negligence of Borealis and each of its respective affiliates, subcontractors, employees and agents, which, but for this provision, would give rise to a cause of action in contract, tort or any other legal doctrine.
d. Your sole and exclusive remedies under this Agreement are as expressly set out in this Agreement. Some states do not allow the limitation or exclusion of incidental or consequential damages, so such limitations or exclusions may not apply to you.
18. MULTIPLE USERS
This agreement may not be changed orally, only in writing, by mutual agreement and consent of both parties. Any changes to this agreement will be added as an Appendix to this agreement. Any waiver of any term or condition stated herein shall not operate as a waiver of any such term or condition or as any continuing waiver, nor shall any failure to enforce any provision thereof operate as a waiver of such provision or any provision thereof.
21. GOVERNING LAW